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With 30 years in the banking Industry as Area Manager, Branch Manager, Relationship Manager, and Teller, Joan Wood brings a broad range of experience and proven success. She has worked with a variety of businesses and clients from all occupations collaborating with her colleagues to establish relationships so that they receive the ultimate customer experience.
Joan emphasizes the importance of a warm and friendly approach when dealing with customers showing sincere interest in them, asking questions, and then LISTENING to them so that she understands their needs, which in turn is an essential step in building trust. With that said, Joan is adamant that timely customer follow-up is crucial.
Joan joined 21st Century Bank this year, to lead a team of Business Bankers because, “they offer that personal interaction, strong accountability, and, as bankers, we will work with customers to create solutions that are tailored to your needs now and in the future.