Frequently Asked Questions

Our routing number is 091913685

Once you’ve signed into Online Banking, you can access your account statements by clicking on the e-statement tab.

They are used to help verify your identity when you sign in from an unrecognized computer or mobile device or during password resets for online banking.

To help us protect your financial information, it is important that you always keep your account information safe. Never share your personal ID, password or PIN with anyone under any circumstances.

We will never ask for personal information over email or text. We may ask personal information if you call us, using information that will assist us in identifying you.

Currently, 21st Century Bank does not allow online account opening. To open an account, you would need to visit a branch location nearest you.

Sign into Online Banking and visit the Options tab, and select alerts.

Yes, you can set up a direct connection to your NetTeller online banking account within Quicken or Quickbooks to sync your transactions automatically. Alternatively, you can download transaction history files for Quicken (QFX) or Quickbooks (QBO) from within your NetTeller online banking account by selecting: NetTeller > Transactions > Downloads. You can then import the downloaded files to Quicken or Quickbooks.  The last 180 days of transaction history is available using either method.
See Quick Books Instructions

Lost or stolen debit cards should be reported immediately by calling 763-767-2178 during banking hours. If outside of posted hours, you can access your account through Online Banking > Options > ATM Debit Card and mark your debit card as Lost/Stolen.

Start at the 21st Century Bank login page.

If you can’t remember your password, or are locked out of your account, click “Forgot Password” underneath the “Submit” button. Next, you’ll enter your online banking ID, your email address on file, and create an email subject.

From there, you’ll either:

  • Self-Reset
    • If you are registered for Self-Reset, you will receive an email from 21st Century Bank with a direct link to reset your password. Once received, click the link, create a new password, and store it safely to log into your 21st Century Bank account.
  • Assisted Reset
    • If you are not registered for Self-Reset, you will receive the following message on the 21st Century Bank Netteller login page once you hit “Forgot Password”:
      • “Password Self Reset is not enabled on your account. Please contact 21ST CENTURY BANK at 763-767-2178 for assistance.”
    • At that time, you’ll need to call the number listed above during the bank’s business hours to get assistance. Our latest hours are listed on our website by location and on our Google and Bing listings. Once we connect, our representative will provide you with a temporary password, and you will be prompted to change your password to something more secure the first time you log in.
    • If you’d like to be registered for Self-Reset, please let us know during that call.

If you’d like to be registered for Password Self-Reset, you can take the following steps:

  • Start at the 21st Century Bank login page.
    • Follow the instructions above if you are locked out of your account and need to reset your password using Assisted Reset. Otherwise, log in.
  • Once logged in, click on the grey menu with the word “Options” in the top left-hand corner of the website, located just under the 21st Century Bank logo. Scroll down past “Modify Personal Settings” until you see “Modify Login Information” in the grey, horizontal separator bar.
  • There, click the check box under the “Online Banking Password” section that indicates you can “Register for Password Reset.”
  • Once registered, you’ll have the option to update your own password via a link in your email inbox – ensuring login access at any day or time.

Note: If you feel your account may have been compromised and want to access your free credit report, you can do so at www.annualcreditreport.com

Our Frequently Asked Questions didn’t answer YOUR questions? Call 763-767-2178 or contact us at a location near you.

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Disclaimer: Do not share confidential, privileged, or sensitive information via unencrypted email. As with any information submitted over the internet, there is a risk that the information could be intercepted, viewed, or retrieved by a third party. For your protection, please do not include personal information, such as Social Security numbers or account numbers, in email messages.

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