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Identity Theft occurs when someone obtains another person’s personal identifying information, without lawful authority, for economic gain or criminal purposes.
Signs of identity theft:
If you feel you have been a victim of identity theft contact the branch location nearest you for assistance or visit
Go to IdentityTheft.gov to report and recover from identity theft.
Equifax, one of the largest credit agencies in the United States, confirmed they had suffered a major data breach that could potentially impact 143 million Americans. Equifax has established a dedicated website which contains information about the incident and information to help consumers determine if their personal information may have been potentially impacted.
We have recently seen increased levels of debit card fraud with counterfeit cards. Please ensure that we have accurate contact information in our systems so that the Bank or our Fraud Center can contact you if we notice any suspicious transactions. To limit our fraud losses, we have placed transaction blocks or restrict to PIN required on certain swiped transactions in several states. It is important to notify the Bank if you will be traveling so we can note your card accordingly. This will avoid any unnecessarily blocked transactions.
Debit Card Fraud Alerts.
In our continuing efforts to keep your accounts secure, we are improving our alert system for potential debit card fraud. The new system will include actionable emails, texts and automatic phone calls to expedite the identification of fraudulent card transactions.
When potential fraud is detected on your debit card, you will receive an automatic phone call, email or text notification with the option to reply with “fraud” or “no fraud.”
If there is no response received from you, your card will be blocked from future transactions until a fraud or no fraud confirmation is received. If your card has been blocked the fraud department can assist 1-800-417-4592.
To report a lost or stolen ATM or debit card, please call one of our offices. After hours, call:
The Federal Financial Institutions Examination Council (FFIEC) has issued supervisory guidance for banks designed to help make online transactions more secure in response to an ever-dangerous online threat environment. Scams and hacking techniques are more sophisticated, new threats are continually being developed and organized crime groups in both the United States and Internationally have become a major force in expanding online fraud and theft.
The security tips and below provides important information to help you understand online transaction risk and options to help you control these risks. It is important that you are informed and aware.
Password Security Tips:
Website Security Tips:
Computer/Network Security Tips: